Reed
£25,000 – £28,000 per year
Ilford, Essex
Full time, permanent
About Reed
Reed is a recruitment agency.
ob description from Reed
We are looking for a dynamic Customer Service Administrator to join a leading and long standing company to provide exceptional customer service and administrative support.Job Type: PermanentHours of Work: Monday to Friday, 9/9.30am to 4.30pm.Salary: £25,000 – £28,000
MAIN DUTIES
Maintain accurate records and ensure timely invoicing.
Handle customer calls and process orders for UK and European clients.
Communicate special offers and out-of-stock items to customers.
Manage call routing and respond to customer emails through Microsoft Outlook.
Update and process sales orders, including transport booking.
Upsell items not being ordered by customers.
Perform administrative tasks such as filing and EDI for larger customers, training provided.
CANDIDATE SPEC
- Previous experience within a sales administration or customer service role
- Knowledge of Hindi, Urdu or Gujarati
- Proficient in Microsoft Office
- Excellent communication skills with strong relationship-building capabilities
