£34.9k per year
London, England, United Kingdom
About Canary Wharf Group
Canary Wharf Group is a property company. They own and develop urban spaces across Europe.
Job description from Canary Wharf Group
Job Summary:
The Concierge Team has principle responsibility for the smooth running and day-to-day operation of the front desk. To consistently deliver excellent customer service to the residents in conjunction with Canary Wharf Group standards, procedures and policies, catering the service towards to residents needs.
Annual Salary: £34,890 Closing Date: 17th January 2025
Main Responsibilities: To provide courteous, professional, efficient service at all times, as per the Companys standards. To ensure that guests are offered a service that catered towards their individual needs. To have a comprehensive knowledge and capability to perform all duties and tasks in the assigned place of work. To put in place and monitor effective procedures for the residential management team, including front of house services, supervision of contractors etc in conjunction with the residential team (in line with CWML procedures where appropriate). Direct liaison and communication (ensuring exceptional levels of customer service) with residents, leaseholders and their agents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters. Understanding and navigating the customer portal to ensure information is provided to residents, and that information displayed remains current and relevant. Ensuring all Health and Safety checks are completed, daily (after initial training has been given). To ensure that the front desk is immaculate at all times. This may include occasionally cleaning your area of work, desk dusted and floors cleaned in the absence of the cleaning team. To promote and implement sustainability initiatives as directed by the Canary Wharf Group. The regular inspection and audit of all areas of the development, keeping detailed and accurate records of such. To include prompt rectification of cleaning and escalating maintenance issues where necessary. To liaise with the estate management team on the operation of the car park and allocation and management of storage lockers. To carry out other reasonable duties as instructed and directed as required.
Health Safety and Welfare Responsibilities
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules & Procedures, and the Health Safety & Welfare Manual.
Environmental Responsibilities
All staff are required to follow the CWG environmental policies for minimisation of waste and effective energy management as defined in the CWG Environmental Manual and Company Environmental Plans.
Quality Management Responsibilities
All staff are required to comply with the CWG ISO9001 certified Quality Management System and the requirements detailed within Company Quality Manual, Policies and Procedure.
Areas of Responsibility / Accountability
Responsible for the day to day operation of the front desk, ensuring that the area is always manned and clean. Responsible for carrying out daily checks to ensure the build is clean and free from health and safety hazards. Responsible for ensuring that cleaning and operative staff are directed appropriately (where there is an immediate issue to resolve
cleaning / escorting deliveries etc).
Person Specification: A good overall education to GCSE level / NVQ Level 3 or 4 standard or equivalent (to include English & Maths). An understanding of the principle aspects of legislation relating to the management of Residential Property Law. Able to understand complex legal documentation e.g. Leases. Knowledge of Health & Safety to include COSHH and RIDDOR and carrying out risk assessments. Working knowledge of Health and Safety requirements and legislation. Excellent communication skills. Willingness to undertake further training as required. Previous experience in High End Residential or hospitality for a minimum of 1 year (or other relevant experience). Working in a high end customer service establishment. Overseeing additional life style management services (if applicable). Experience working as part of a team. Able to work to deadlines in a pressurised environment. Ability to manage own time and multiple tasks effectively, working autonomously and using own initiative. Commitment to teamwork and ability to function as part of a team. Ability to communicate effectively, verbally and in writing, and to understand and produce materials of a professional nature in line with required deadlines. Ability to form positive relationships with and between residents, staff, contractors, representatives of outside agencies and other Canary Wharf Group employees. Able to build a rapport and to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in all situations. Good knowledge & understanding of I.T. including email and Microsoft Office Suite (Word, Excel, PowerPoint). Willingness to be adaptable and to accept the evolution of the role as the estate develops.
